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This is how we make sure you don’t get scammed
Buying an account? You get a 5-day warranty by default, so you can be sure the seller won’t take the account back and check that it’s what they said it isAccount's not what they promised, or the seller grabs it back? Raise a dispute and get your money back. Plus, you can get extended warranty for 3 or 6 months.
Want to sell on Gemstone? Pass our rigorous security check first. After that, we prioritize the well-rated sellers our users trust.Government ID, plus a selfie we match against it, and no one sells until both check out. And to sell in some categories, like top-ups, it takes 250+ sales and 98% positive feedback just to apply.
That’s right - the seller doesn’t get paid until you say everything is OK. We freeze the funds to make sure you got what you paid for.Order shows up wrong, late, or not at all? Your money's still with us, not the seller, until we make it right. And anyone who tries to scam earns a permanent ban, no second chances.
When an order goes wrong, we back the buyer 8 out of 10 times. Rare exceptions: you actually got what you ordered, or you went to your bank instead of us.Raise a dispute, we hear both sides, and most calls land within 24-48 hours. Just tell us what happened and we'll take it from there.
Real humans, there for you, 24/7 
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